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Concealed Damage in LTL Shipping: Risks, Prevention, and What to Do if It Happens

Writer's picture: Jean Del MonteJean Del Monte

A person working for LTL Shipping in warehouse

When shipping goods, businesses always face certain risks. Even with secure packaging and trusted carriers, issues can arise, and one of the most challenging is concealed damage in LTL (less-than-truckload) shipping.


Concealed damage refers to damage that isn’t immediately visible upon delivery, often noticed after unpacking. Due to the nature of LTL shipping, where cargo is handled multiple times and consolidated with other shipments, this type of damage is more likely to occur.


Understanding Concealed Damage in LTL Shipping


What is Concealed Damage?

  • Concealed damage occurs when the exterior of the package appears fine, but the contents inside are damaged.

  • In LTL shipping, goods are moved between terminals, handled multiple times, and exposed to risks such as shifting during transit or rough handling.


The Impact of Concealed Damage:

  • Lost or damaged products lead to unexpected costs.

  • Damaged goods can erode customer trust and harm your business reputation.

  • Filing claims for concealed damage can be difficult, as the damage might not be evident upon delivery.


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Prevention Tips for Concealed Damage in LTL Shipping

To mitigate the risks associated with concealed damage, it’s crucial to be proactive. Here’s how you can protect your shipments:


  • Secure Packaging: Use durable materials such as bubble wrap, foam padding, or custom crates to safeguard your products. The more fragile the product, the better the protection should be.

  • Reputable Carriers: Choose a reliable carrier with a proven track record for safe deliveries. Partner with carriers who emphasize careful handling and provide transparent tracking services.

  • Document Every Shipment: Thoroughly inspect shipments upon delivery. Even if the packaging seems fine, inspect your products for any hidden issues. Take photos or videos during the unpacking process to document the condition of your shipment.


What to Do If You Encounter Concealed Damage

If you discover concealed damage in your LTL shipment, it’s essential to act fast:

  • Report the Damage Immediately: Contact your carrier as soon as possible to report the damage. Delaying this could affect your ability to file a claim.


  • Provide Evidence :Document the damage with photos or videos and gather any necessary paperwork such as invoices and delivery receipts. This documentation strengthens your claim.


  • Follow Up on Your Claim: Stay in contact with your carrier and be persistent. Sometimes the claims process can be slow, but diligence ensures the process is moving forward.


Freight and Logistics, Inc. Can Help


At Freight and Logistics, Inc., we understand the challenges concealed damage presents. If you need guidance on protecting your shipments or assistance with filing a claim, our team is ready to help. Email us at support@freightandlogistics.com, and we’ll work with you to resolve any issues and get your business back on track.


Conclusion

Concealed damage in LTL shipping can pose serious challenges, but by taking preventive measures and acting swiftly when damage occurs, you can minimize the impact on your business. If you need expert assistance with your LTL shipments or filing a claim, don't hesitate to reach out to Freight and Logistics, Inc. for support.


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